F.A.Q – Yang Paling Sering Ditanyakan

Hy gorstasholics, terima kasih sudah bergabung menjadi partnership online kami, berikut seputar pertanyan-pertanyaan tentang kami yang paling sering di tanyakan kepada Customer service dan Admin kami, semoaga dapat membantu ya.

G : Grostasimport
S : Seller / Consument

 

S : Gimana caranya jadi reseller?
G : Hi sista, silahkan isi NAMA, HP, ALAMAT LENGKAP, lalu akan kami masukan ke grup WA ya

 

S :Sis, bisa dropship ga ya?
G :Hi sista, tentu.. fasilitas dropship kami full support buat sista
Fasilitas dropship kami : (selengkapnya)

 

S : Say cek mutasi ya, saya sudah transver, kapan di kirim?
G : Hi sista, pesanan on process, pesanan paling lambat di kirim besok ya
(Mulai tanggal 16 Mei, semua pesanan dikirimkan H+1 setelah transfer di terima)
( Selengkapnya klik disini )

 

S : Say, apa itu harga NET, kok saya gak dapat potongan?
G : Hi sista, harga net itu sudah potongan otomatis ya dan garansi termurah
( info selengkapnya disini )

 

S : Gimana kalo pesanan tidak sampai?
G : sampai saat ini belum ada catatan pesanan tidak sampai. Pesanan sista sepenuhnya 100% tanggung jawab kami, termasuk dalam masa pengiriman. garansi 100% sampai di tempat tujuan

 

S : Berapa lama pengiriman? kok pesanan saya belum sampai?
G : Setiap kecamatan beda masa pengiriman. pengiriman dilakukan H+1 setelah tver ya, jadi estimasi waktu di lebihkan 1 hari stelah hari pengiriman.

 

S : Grostasimport Amanah ga?
G : InshaAllah. Keutamaan kami adalah pelayanan, dan kami bertanggung jawab penuh atas transaksi yang dilakukan, pengiriman dan produk. smua sesuai dengan undang-undang yang berlaku

 

S : admin grostasimport ada berapa?
G : saat ini kami memiliki admin WA 4 , BBM 2, LINE 1 dan Facebook 2.
(Selengkapnya )

 

S : Apa fasiltias yang kami dapatkan kalau jadi reseller dan dropship?
G : Mulai dari subsidi ongkir, free logo online shop, hingga free wbesite
( selengkapnya )

 

S : Pesanan saya baru datang, riject / rusak, dan berbeda warna, gmana sis?
G : hi sista, psanan yang rusak dalam 1×24 jam setelah barang d terima (bukan akibat pengiriman / pemakaian) bisa di Return, ongkir kami yang tanggung.
( jika return tidak bisa, kami juga memfasilitasi refund khusus end customer, reseller akan masuk deposit)
penting : deposit reseller tidak bisa di uangkan

 

S : Harga dan bahan tas nya apa sai?
G : Harga, kualitas, warna, bahan tas, ukuran dan berat, sudah tertera di setiap keterangan produk. mohon di baca setiap keterangan produk ya sai

 

S : Apa saja hal-hal yang diluar kendali grostasimport?
G : berikut hal-hal diluar kontrol grostasimport
1. estimasi masa pengiriman yang lebih dari seharusnya (kami bertanggung jawab membantu hingga barang sampai)
2. force majeure ( kendala akibat alam: bencana, kecelakaan termasuk mati lampu)
3. kelalaian pihak pengirim (JNE, TIKI, LION, POS), kami hanya bisa membantu proses laporan.

 

S : apa saja hal-hal di luar tanggung jawab grostasimport?
G : berikut hal-hal di luar tanggung jawab kami;
1. permintaan retur lebih dari 1×24 jam dan rusak akibat pemakaian
2. kesalahan seller / customer dalam memberikan alamat, hp dan nama
3. Keep lebih dari 1×24 jam

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